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Emotional Intelligence

Emotional Intelligence in Real Workplace Moments

JW Marriott Los Angeles LA LIVE 900 West Olympic Blvd., Los Angeles
Education Sessions

Move beyond EQ theory and dive into real workplace scenarios where emotional intelligence transforms challenging interactions into breakthrough moments—because seeing it in action is the key to mastering it yourself.   You've heard about emotional intelligence, but what does it actually look like when the pressure is on and emotions are running high? In this ... Read more

Doesn't Understand

My ____ Doesn’t Understand What I Do!: Showcasing Your Value Without Sabotaging Your Career

Education Sessions

Transform the frustration of being undervalued into strategic opportunities for visibility as you learn how to educate your boss, colleagues, or leadership about your true impact—without sounding defensive, demanding, or difficult.   Whether it's your manager who thinks you just "answer phones and schedule meetings," colleagues who assume your work happens by magic, or leadership ... Read more

Leadership Vignettes

What Can Certification Do for You?

Education Sessions

Discover how earning your Certified Administrative Professional (CAP) credential can accelerate your career, increase your earning potential, and position you as a recognized expert in your field—plus get the insider tips you need for a smooth process from start to finish.   Ready to take your professional credibility to the next level? In this informative ... Read more

The Presence Factor: Your Invisible Influence Multiplier

Education Sessions

Discover how your presence—not just your productivity—becomes the invisible force that commands respect, builds trust, and opens doors, transforming how others perceive and respond to your professional expertise.   You walk into a room and something shifts. People listen more intently, seek your input, and treat you as the professional you truly are. This isn't ... Read more

Project Management Powered by AI: The Next Level

Education Sessions

What happens when timeless project management principles meet cutting-edge AI tools? You get a new way to lead, plan, and deliver results. This high-energy, one-hour session shows administrative professionals how to transform their project management approach by integrating AI for smarter planning, faster execution, and sharper communication. Through real-world examples and interactive demonstrations, you’ll explore ... Read more

AI + You = Unstoppable

Education Sessions

Step boldly into the AI-powered future where administrative professionals don't just survive the transformation, they lead it, using artificial intelligence as the ultimate amplifier of their strategic value and irreplaceable human expertise.   The future isn't coming, it's here, and it belongs to administrative professionals who embrace AI as their greatest career accelerator rather than ... Read more