The Art of Peacemaking: From Office Peacekeeper to Strategic Conflict Navigator

Elevate your natural peacemaking instincts from simply keeping things calm to becoming a skilled conflict navigator who transforms workplace tensions into opportunities for stronger relationships and better outcomes.

You’ve always been the one people come to when things get heated, the trusted voice who somehow knows how to smooth over disagreements and help colleagues find common ground. In this empowering session led by a professional mediator, you’ll discover how to transform your intuitive peacekeeper tendencies into strategic peacemaking skills that create lasting resolution rather than temporary truces. You’ll learn practical techniques for navigating delicate situations between colleagues, facilitating difficult conversations between executives and their teams, and creating safe spaces where people feel heard and understood. This isn’t about avoiding conflict or keeping everyone happy, it’s about developing the confidence and tools to guide others through challenging conversations toward genuine understanding and stronger working relationships.

Learning Outcomes:

• Apply professional mediation techniques to workplace conflicts while maintaining neutrality and building trust with all parties
• Navigate sensitive conversations between colleagues, executives, and direct reports using structured dialogue frameworks
• Transform your natural listening and empathy skills into strategic conflict resolution tools that address root causes
• Create psychologically safe environments where difficult topics can be discussed constructively and relationships emerge stronger