Setting Limits and Managing Expectations: How to Say "No" Without Ever Saying "No"

Chrissy Scivique

Saturday, July 20 | 2:45 - 4:15 p.m.

Sunday, July 21 | 10:15 - 11:45 a.m.

We’ve all heard it before: If you’re feeling overwhelmed by unreasonable demands, you have to start saying “no.” Of course, that’s easier said than done. In reality, if something is within the scope of your responsibilities and capabilities, you shouldn’t be saying “no” in the workplace. But that doesn’t mean you have to simply accept every demand that comes your way. Saying “no” is mostly just shorthand for setting limits and managing expectations. This usually means renegotiating the terms of a request—not simply declining the request altogether. Being able to do this effectively is a key part of managing time and creating sustainable business partnerships.

Key Points You'll Learn:

  • How to know when you need to set limits and when you need to just make it work
  • A simple step-by-step process for renegotiating expectations without ever saying “no” to anything
  • A handy tool to get others to limit their expectations and create more reasonable ones on their own!