How Emotionally Intelligent People Deal with Difficult People

Julia Kristina

Friday, July 19 | 3:30 - 5:00 p.m.

Saturday, July 20 | 10:15 - 11:45 a.m.

In this session, you'll learn how to handle the most common difficult behaviors from clients, customers, colleagues, and bosses in ways that are healthy, productive, and leave you feeling calm and in control. You’re going to learn how and when to speak up in difficult situations and how to not let people walk all over you but also not walk all over them; while having healthy, clear, but respectful, boundaries. You’ll come away from this session equipped with tools and strategies to feel more calm, confident, and respected in your professional AND personal life.

Key Points You'll Learn:

  • To feel more calm and in control when dealing with difficult people
  • How to set boundaries without feeling guilty or appearing rigid
  • How to speak up in difficult situations in ways that are calm, clear, and nice