Cross-Cultural Competence: Navigating & Negotiating Across Groups & Identities

Francisco Gonima

Thursday, July 18 | 8:00 - 11:15 a.m.

Thursday, July 18 | 1:00 - 4:15 p.m.

Have you ever gotten frustrated with a co-worker or stakeholder you're trying to collaborate with who "just doesn’t get it!"? Often times these failures to connect with people from other backgrounds, groups, or organizations aren't a function of interest or intellect; they are a failure to establish relevance. They are a failure of cultural competence. Cultural competence is more than just knowing another language, it is the ability to distinguish and appropriately reference the norms, concerns, values, and symbols of another group in a way that allows us to "translate" from our own culture to co-create win-wins. If you want to be more effective working with others, you need to learn how to draw better mental maps.

Key Points You'll Learn:

  • An overview of what leaders of all types need to keep in mind as they communicate – mistakes to avoid, best practices to use
  • The universal elements of culture and how groups use them to make meaning
  • The connection between identity and culture and how it drives behavior
  • How these dynamics show up in organizations as well as cultural groups
  • Gain insight into your own starting point perspective in order to become more effective at engaging, communicating and co-creating with others across seemingly large cultural divides